About the online shop

What are your business days and hours?

Business hours: 10:00-17:00 / Regular holiday: Saturdays, Sundays, and holidays

We are available 24/7 for orders and email inquiries.
(Except when the site is not available due to system maintenance or server failure)
If you have any questions about our products, please contact us

Who can I contact?

Inquiry formplease use.

About your order

Can I place an order without becoming a member?

You can place an order even if you are not registered as a member.

In Cresma's Christmas, you can shop your favorite items, purchase history, and delivery list

Can I cancel or change the items I ordered?

You cannot cancel or change your order. If you do not need it, you will receive it once and you will be asked to return it for your convenience
Detail isherePlease refer to the.

You can change the delivery address before shipping. Please contact us as soon as possible.

Can I return the product?

If the item of the order is different from the image, or if the model is wrong, we will accept it in the procedure of [Return by customer's convenience] if it meets our [Returnable / Exchangeable condition]
Please contact us within 7 days of your arrival

Detail isherePlease refer to the.

I don't understand the return procedure.

(1) Please use the inquiry form to let us know that you would like to return the item.

2We will send you an email about the return procedure and the destination. Please return the product after confirming

③ As soon as the returned product arrives at our store, we will process the cancellation and refund.

Detail isherePlease refer to the.

The product I received was damaged, can I exchange or return it?

Thank you for your understanding. If there is a stock, we will replace it with the same product

If the product is damaged or damaged during delivery, please contact us within 7 days before use and after delivery. We will arrange the exchange immediately by our burden
If you receive a product that differs from your order, we will immediately exchange it with our burden. Thank you for your understanding

* If you wish to return the product instead of exchanging it, we will accept it as a "return due to customer's convenience".
*Please note that we will not be able to accept refunds or returns after 8 days of delivery

I have not received a confirmation email after placing an order.

Thank you for your concern.
we will send you the following email from the email address "support@cresma-s.com" after your order

You will receive an automatic delivery email. [Cresma's Christmas]

We will send an email from the staff in charge. (Subject varies depending on order content)

First, please check whether the above two e-mails are received. If you do not receive any of these emails, you may not be able to confirm your order, or your email address is incorrectInquiry formPlease contact us.

About delivery

Can I specify the delivery date and time?

You can specify the delivery service compact (Yamato Transport) only. (Click post cannot be specified on the date and time)

* Please specify the time in the remarks column when ordering.

*Depending on the day of your order, we may not be able to serve you on the desired delivery date

*Depending on the product characteristics, we may not be able to respond to your request. If the date and time is specified, please be sure to check your order by e-mail. Depending on traffic conditions, we may not be able to deliver it at the desired date

When will my order be shipped?

Please refer to the product page for the shipping date of your order

Can you ship overseas? CAN YOU DELIVER OVERSEAS?

I am sorry. Our store does not support overseas delivery.
You can order using the transfer service, etc., but it is applicable only in Japan for return and exchange

Our shop can not deliver overseas.
If you have any questions, please contact us.